Returns and Refund Policy

Last updated: 9 October 2026

At Vamip, we want you to feel confident when shopping with us. Our store provides a 10-day returns window, subject to the eligibility requirements below and any rights you may have under applicable consumer law. This policy explains how to request a return, what happens next, and how refunds are handled.

If you are unsure whether your order qualifies, please contact us before sending an item back. This helps us guide you through the correct process.

1. Return Window

Please contact us to request a return within 10 days of the date your order is delivered. Return requests submitted after this period may not qualify under our standard returns policy, unless a different timeframe is required by applicable law or confirmed by our team.

The 10-day period is the time to request a return, not a promise that every product or situation is automatically eligible. Eligibility depends on the item, its condition, the reason for the return, and applicable legal requirements.

2. Return Eligibility

To help us assess a return, please keep the item and its packaging in good condition until we respond. Unless applicable law provides otherwise, items considered for a change-of-mind return should generally:

Be unused and in their original condition.
Include the original packaging, accessories, parts, manuals, and other items supplied with the product, where applicable.
Be accompanied by your order number or other proof of purchase.
Be returned only after you have contacted us and received return instructions.

Some products may not be suitable for return for hygiene, safety, personalisation, digital delivery, or other reasons. Any exclusions will be subject to applicable law. If an item arrives damaged, defective, incomplete, or different from what you ordered, contact us so we can assess the issue separately.

3. How to Request a Return

Please follow these steps before sending a product back:

Contact our team through the Vamip Contact page within 10 days of delivery.
Include your order number, the name of the product, and the reason you would like to return it.
If the item is damaged, defective, incomplete, or incorrect, include clear photographs where possible so we can understand the problem.
Wait for our response and follow the return instructions provided. Please do not send an item to an address that has not been confirmed by our team.
Pack the item securely and retain any return shipping receipt or tracking details until the request is resolved.

Contact page: https://vamip.com/contact/

4. Damaged, Defective, Incorrect, or Missing Items

Please check your order when it arrives. If a product is damaged, defective, incorrect, or missing parts, contact us as soon as reasonably possible and describe the issue. Include your order number and supporting photographs where available.

We will review the details and explain the next steps. Depending on the circumstances and applicable law, a resolution may include a replacement, repair, refund, or another appropriate remedy. This policy does not remove or limit any rights you may have under applicable consumer protection law.

5. Refund Approval and Processing

Once we receive and assess a returned item, we will let you know the outcome of your request. If a refund is approved, it will generally be issued to the original payment method where possible, unless another arrangement is agreed or required by law.

The time it takes for a refund to appear in your account can depend on your payment provider, bank, and payment method. We cannot guarantee the exact date on which your bank or payment provider will post the funds. We will communicate any relevant information available to us about the refund.

If a refund has been approved but has not appeared after a reasonable processing period, please check with your payment provider and then contact us with your order details so we can help investigate.

6. Return Shipping Costs

Return shipping arrangements and costs depend on the reason for the return and the instructions provided by our team. Please contact us before arranging a return so we can explain the applicable process.

If an item is damaged, defective, incorrect, or otherwise does not meet the requirements of your order, tell us when you contact support. We will assess the circumstances and handle the request in line with our applicable obligations and consumer law.

7. Exchanges and Replacements

If you would prefer an exchange or replacement, mention this in your return request. Availability depends on the product, stock, and circumstances of the issue. We will confirm whether an exchange or replacement is possible and explain the next steps.

8. Cancellations Before Dispatch

If you want to cancel an order, contact us as soon as possible and include your order number. We cannot guarantee that a cancellation can be completed once an order has entered processing or has been dispatched. If the order has already been shipped, our team will explain the available options under the applicable policy and law.

9. Items That May Not Qualify for a Change-of-Mind Return

Depending on the product and applicable law, a change-of-mind return may not be available for items that have been used, damaged after delivery, altered, returned incomplete, or are excluded for legitimate hygiene, safety, or personalisation reasons. This does not affect any legal remedies you may have if a product is faulty, misdescribed, or otherwise fails to meet your rights as a customer.

If you are uncertain about a product’s eligibility, contact us before opening, using, or sending it back, where practical.

10. Proof of Purchase

Please provide your order number when requesting a return or refund. If you cannot find it, contact us using the email address or contact details associated with your purchase, and provide enough information for us to locate the order. We may need to verify order details before processing a request.

11. Consumer Rights

This policy is intended to explain Vamip’s standard returns process. It does not replace or restrict any mandatory rights or remedies available to you under the consumer protection laws that apply to your purchase. Where the law gives you a right that differs from this policy, the applicable legal requirement will take precedence.

12. Changes to This Policy

We may update this Returns and Refund Policy if our processes, products, or legal obligations change. The latest revision date will be shown at the top of this page. The policy that applies to an order may also depend on the date of purchase and applicable law.

13. Contact Us

If you have questions about a return, replacement, cancellation, or refund, please contact the Vamip team through our Contact page.

Website: https://vamip.com