Returns & Refunds
What is your return window?
Contact us within 30 days of delivery to request a return, unless Australian Consumer Law provides otherwise.
How do I request a return?
Email vamip with your order number, reason, and photos where relevant. We’ll provide next steps.
Are return postage costs covered?
Return postage is your responsibility for change-of-mind returns; faulty or incorrect items follow Australian Consumer Law.
When will I receive my refund?
Approved refunds are issued to your original payment method after inspection, usually within 5–10 business days.
Can sale items be returned?
Sale items may be returned unless marked final sale, subject to eligibility requirements and Australian Consumer Law.
What if my item arrives damaged?
Contact us promptly with photos and your order number; we’ll assess the issue and arrange an appropriate remedy.